Remote Tech Support Specialist | CazVid

✨ Screen 100+ resumes in minutes with 90% accuracy

Get Started!
Log In
cazvid logo

✨ Screen 100+ resumes in minutes with 90% accuracy

Get Started!
Log In
cazvid logo
Post a Job for Free
Kevin Alejandro De Arco Cabezas's avatar
Contact Now

Kevin Alejandro De Arco Cabezas

Bogotá, Bogota D.C., Colombia

Technical Support Engineer with 5+ years in Software Industry

  • Handled customer inquiries and resolved issues within Salesforce and SQL environments at Coupa Software
  • Supported technical questions and managed API testing using Swagger and HTML at Tai Software
  • Gained experience in website review, development, and automation as a QA Tester and Freelance Programmer
Technical Support
Advanced
Provided technical assistance and troubleshooting support across multiple platforms and tools
Web Development
Intermediate
Built, reviewed, and refined websites and email templates using HTML, CSS, JavaScript
Programming
Intermediate
Utilized Python and Java for development projects and automation tasks
Database Management
Intermediate
Utilized SQL and MySQL for data analysis and managing customer inquiries
Customer Support & Communication
Expert
Handled customer orders, inquiries, and logistics in healthcare and retail sectors

Languages

English
C1
Spanish
Nativo
See Full Skillset on CazVid
08/2023 - present
Technical Support Engineer
Coupa Software
Providing exceptional technical support, Addressing tickets and inquiries within the Salesforce platform, Using SQL for in-depth analyses, Troubleshooting and resolving customer issues
04/2023 - 08/2023
Technical Support Specialist
Tai Software
Helping customers with technical questions and requests, Using HTML to manage templates, Testing API calls with Swagger, Resolving tickets through Hubspot and Salesforce
05/2021 - 04/2022
QA Assurance and Programmer
Freelance
Reviewing and checking websites as per client specifications, Crafting basic websites from scratch, Refining existing websites
09/2022 - 10/2022
Junior Quality Assurance (QA Tester)
On the fuze
Testing and reviewing web pages, landing pages, blog posts and email templates, Performing automated and manual reviews
09/2021 - 08/2022
Customer Support Specialist
Zimmer Biomet
Receiving orders for orthopedic implements through emails and calls, Confirming shipments with warehouses and inventories
08/2021 - 09/2021
Real Time Analyst
Sitel
Creating shift schedules for agents, Reviewing queue and special customer requirements
10/2018 - 08/2020
Workforce Development Representative
IGT Solutions
Checking queues, Helping payroll, Sending reports using CRMs and Excel
01/2018 - 10/2018
Profesional Comercial Chile - Internship
Camara de comercio e industria colombo chilena
03/2014 - 12/2016
Comercial Adviser
Homecenter, Sodimac Corona
Selling different products in various areas
View Complete Work History
🎓
Lulopy
Python Basic
Completed present
🎓
4Geeks
Full stack web development
Completed 11/2022
🎓
Digital House
Full stack web development
Completed 05/2022
🎓
Uniagustiniana
International business professional
Completed 11/2018
🎓
Unir Fundación universitaria internacional de la Rioja
computer engineering
Completed present
See Education & Certifications

Remote Tech Support Agent

I'm passionate about technology, I have experience as a technical support engineer, in different companies, also I have experience as a freelance developer

Watch All Video Interviews

Share Kevin Alejandro De Arco Cabezas's Profile

2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

Contact Us | Careers

Follow & Share
Download
button download App Store
button Google Play app store
Employers
Candidates
Recruiters
Resources

© 2025 CAZVID LLC | Privacy Policy and Terms & Conditions

Choose Your Path

Login to Desktop App
Post a Free Job Listing
Job Seeker

Apply to jobs with just one click! Create your video resume and apply to jobs with just one tap from your mobile device.

cazvid.app.link

The CazVid app is available in the App Store and Google Play

X close

Choose Your Path

Apply to jobs with just one click! Download the CazVid app to search and apply to jobs. Record and post your video resume.

button download App Store
button Google Play app store
Hiring?
Post a Free Job Listing
Hiring Manager / Recruiter

Access our AI-powered platform to find and match with top talent instantly on your laptop or desktop browser (not available on mobile.)

Go to Desktop Login
(not mobile optimized)