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Kevin
Technical Support Engineer with 5+ years in Software Industry
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Competencies
Provided technical assistance and troubleshooting support across multiple platforms and tools
Built, reviewed, and refined websites and email templates using HTML, CSS, JavaScript
Utilized Python and Java for development projects and automation tasks
Utilized SQL and MySQL for data analysis and managing customer inquiries
Handled customer orders, inquiries, and logistics in healthcare and retail sectors
Education
Languages
Summary
Experienced technical support engineer with programming skills and a passion for technology, seeking remote support roles.
Key Achievements
- Handled customer inquiries and resolved issues within Salesforce and SQL environments at Coupa Software
- Supported technical questions and managed API testing using Swagger and HTML at Tai Software
- Gained experience in website review, development, and automation as a QA Tester and Freelance Programmer
Experience
Technical Support Engineer
Providing exceptional technical support, Addressing tickets and inquiries within the Salesforce platform, Using SQL for in-depth analyses, Troubleshooting and resolving customer issues
Technical Support Specialist
Helping customers with technical questions and requests, Using HTML to manage templates, Testing API calls with Swagger, Resolving tickets through Hubspot and Salesforce
QA Assurance and Programmer
Reviewing and checking websites as per client specifications, Crafting basic websites from scratch, Refining existing websites
Junior Quality Assurance (QA Tester)
Testing and reviewing web pages, landing pages, blog posts and email templates, Performing automated and manual reviews
Customer Support Specialist
Receiving orders for orthopedic implements through emails and calls, Confirming shipments with warehouses and inventories
Real Time Analyst
Creating shift schedules for agents, Reviewing queue and special customer requirements
Workforce Development Representative
Checking queues, Helping payroll, Sending reports using CRMs and Excel
Profesional Comercial Chile - Internship
Comercial Adviser
Selling different products in various areas