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Kevin
Technical Support Engineer
Currículo em vídeo
Contato
Competências
Demonstrated experience with HTML.
Demonstrated experience with CSS.
Demonstrated experience with Boostrap.
Demonstrated experience with Javascript.
Demonstrated experience with React.
Formação acadêmica
Idiomas
Resumo
Technical Support Engineer open to new opportunities
Experiência
Technical Support Engineer
Providing exceptional technical support. Addressing tickets and inquiries within the Salesforce platform. Using SQL for in-depth analyses. Troubleshooting and resolving customer issues
Technical Support Specialist
Helping customers with technical questions and requests. Using HTML to manage templates. Testing API calls with Swagger. Resolving tickets through Hubspot and Salesforce
QA Assurance and Programmer
Reviewing and checking websites as per client specifications. Crafting basic websites from scratch. Refining existing websites
Junior Quality Assurance (QA Tester)
Testing and reviewing web pages, landing pages, blog posts and email templates. Performing automated and manual reviews
Customer Support Specialist
Receiving orders for orthopedic implements through emails and calls. Confirming shipments with warehouses and inventories
Real Time Analyst
Creating shift schedules for agents. Reviewing queue and special customer requirements
Workforce Development Representative
Checking queues. Helping payroll. Sending reports using CRMs and Excel
Profesional Comercial Chile - Internship
Comercial Adviser
Selling different products in various areas
Technical Support Engineer
Provided high-tier technical support for a leading cybersecurity compliance platform, ensuring seamless application performance and user management.. Assisted customers with platform functionality, technical questions, troubleshooting, and implementation-related requests.
Technical Support Engineer
Resolved user inquiries promptly using tools like Mosyle for Mac devices, Intune for Windows devices, and Remote Desktop for troubleshooting.. Utilized Microsoft Azure to execute, check, and monitor database queries and cloud application logs to troubleshoot backend infrastructure behavior.
Freelance QA Assurance and programmer
Reviewed and checked websites as per client specifications and crafted basic websites from scratch.. Contributed to website creation using HTML, CSS, and Javascript.. Collaborated closely with clients to understand their needs and preferences, providing personalized support throughout website development.
Junior Quality asssurance (QA Tester)
Tested and reviewed web pages, landing pages, blog posts and email templates, and performed automated and manual reviews.
Comerical Adviser
Worked as a seller in the warehouse, selling different products in different areas.
Habilidades
Transcrição do vídeo
Remote Tech Support Agent
Hi, this is Kevin, I'm from Bogota, Colombia. I'm looking for the remote tech support agent position. I'm the best person for this position, the longest period that I have working as a technical support engineer or specialist. I have a lot of skills also in programming, so I have knowledge in different type of tools that can be really useful for this. So that's it, thank you so much.