Kevin - Welcome to CazVid!

Medellín,Antioquia,ColombiaRemoteen

Contact via CazVid

Published on CazVidOpen to remote

Skills

CSAT - Customer Satisfaction ScoreIntermediate

Demonstrated experience with CSAT - Customer Satisfaction Score.

AdherenceIntermediate

Demonstrated experience with Adherence.

Short-Time Handling CallsIntermediate

Demonstrated experience with Short-Time Handling Calls.

FCR - First Contact ResolutionIntermediate

Demonstrated experience with FCR - First Contact Resolution.

Languages

en(Native)

Experience

Customer Service

Concentrix - Lyft

April 3-2023 - December 13-2024

Phone calls, Emails and Chats, Customer service in safety cases, Handling of internal tools Zendesk, Coaching new hires, Teaching new hires how to handle internal tools, Supervise internal channel to analyze requests for escalations to higher departments and concessions from other co-workers, Course learning, Metrics adherence

Education

Smart Training Society

Completed 2021

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