Kevin Barrios

Provide personalized assistance to players in technical support, management of withdrawals and deposits, resolution of problems with games and sports betting, and guidance on promotions., Ensure a positive and efficient user experience.

Provide support to users of a transportation application, dealing with queries related to billing issues, updating data on the platform and identity validation., Effectively manage requests through calls to ensure a satisfactory experience., Assist in the planning, scheduling and forecasting of operational needs, using analytical tools to assess efficiency in real time., Provide key analysis and information to support strategic decision making and optimize operations.

Provide comprehensive technical support to customers and technicians of the contractor, ensuring the effective resolution of incidents., Perform network status verification and ensure proper operation., Update customer data as required, maintaining accuracy and confidentiality., Handle company's own technical tools for monitoring and diagnostics., Contribute to continuous process improvement and customer satisfaction.