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Kevin Darío Acevedo López

Guatemala City, Guatemala, Guatemala

Financial and Technical Support Professional with 5 years of experience

  • Managed personnel and ensured goal compliance at Banco GyT Continental.
  • Verified credit records to facilitate credit and card approvals.
  • Provided technical support for internet, TV, and phone services, resolving customer issues.
Financial Services
Intermediate
Handled credit verification, personnel management, and financial product advice at Banco GyT Continental.
Customer Support
Intermediate
Resolved internet, TV, and phone service issues, created support cases, and followed up with customers.
Programming
Beginner
Studied Java programming, indicating foundational knowledge or ongoing learning.

Languages

French
Course
28/12/2011 - 03/2014
Cajero General
Banco GyT Continental
Personnel Management, Goal Compliance, Sale and advice of financial products, Verified credit records to approve credits and cards.
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Colegio Amanecer
Diploma de Nivel Primario
Completed 2003

Tech Support Agent

I have experience working on tech support with internet, TV and phone services, I need to create cases and follow up with customers to have their services working and confirm the quality of the service.

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