October 2021 - December 2023
Business Development Analyst / CX Cloud Lifecycle Program Manager & Webinar Host / SNTC Lifecycle Program Manager
Concentrix/Microsoft
Aid decision management by generating client recommendations aimed at improving marketing results/optimizing marketing spend, Participate in the generation of ideas, Defining clients' business improvement opportunities & translating those opportunities into projects, Responsible for requesting essential technical resources to support customers, Collaborate seamlessly with various internal teams to guarantee successful delivery of onboarding, implementation, and adoption processes, Develop and maintain strong, enduring relationships with clients
October 2015 - August 2021
Customer Advisor II
AT&T Business Solution Center
Dedicated to providing top-tier customer care and technical support, Evaluated and resolved customer issues and complaints, Excelled in upselling products and services, Processed orders, forms, and applications efficiently, Maintained detailed call logs and generated reports