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Leo Turriago

New York, New York, United States

Business Development & Customer Success with 5+ years in Telecom & Tech

  • Led client recommendation processes to improve marketing results at Concentrix/Microsoft.
  • Collaborated with internal teams to ensure successful onboarding and implementation for clients.
  • Provided top-tier customer care and technical support at AT&T with impressive issue resolution and upselling.
Customer Service
Advanced
Delivered high-quality support, resolved issues efficiently, and maintained client relationships.
Business Development
Intermediate
Generated recommendations and identified business opportunities for clients in technology sectors.
Technical Support & Client Relations
Advanced
Collaborated with internal teams to deliver onboarding, implementation, and adoption support.
Public Speaking & Webinar Hosting
Intermediate
Engaged audiences and hosted webinars to share industry insights and promote services.
Interpretation & Teaching
Beginner
Provided freelance interpretation and physical education instruction, applying communication and teaching skills.

Languages

English
Native
Spanish
C2
American Sign Language
October 2021 - December 2023
Business Development Analyst / CX Cloud Lifecycle Program Manager & Webinar Host / SNTC Lifecycle Program Manager
Concentrix/Microsoft
Aid decision management by generating client recommendations aimed at improving marketing results/optimizing marketing spend, Participate in the generation of ideas, Defining clients' business improvement opportunities & translating those opportunities into projects, Responsible for requesting essential technical resources to support customers, Collaborate seamlessly with various internal teams to guarantee successful delivery of onboarding, implementation, and adoption processes, Develop and maintain strong, enduring relationships with clients
October 2015 - August 2021
Customer Advisor II
AT&T Business Solution Center
Dedicated to providing top-tier customer care and technical support, Evaluated and resolved customer issues and complaints, Excelled in upselling products and services, Processed orders, forms, and applications efficiently, Maintained detailed call logs and generated reports
🎓
Gallaudet University
American Sign Language
Completed June 1996

Customer Success Manager

Curently with Cisco Systems as a Business Development Analyst vía a 3rd party. The 3rd party is closing shop on 1/26/24.. nIn search of a remote job full time. Customer Succes Manager, Customer Representative, sales, appointments, etc

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