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Leo
Customer Success & Business Development Analyst with 5+ years in Tech & Telecom
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Competencies
Applied strategies to improve customer satisfaction and retention in various roles.
Provided technical assistance to clients, resolving complex issues effectively.
Developed client relationships and identified improvement opportunities for business growth.
Maintained and strengthened enduring relationships with clients to support business objectives.
Education
Languages
Summary
Experienced in customer support, business development, and technical support with a proven track record of improving client relationships and operational processes.
Key Achievements
- Generated client recommendations to optimize marketing spend at Concentrix/Microsoft
- Collaborated with internal teams to ensure successful onboarding, implementation, and adoption processes
- Provided top-tier customer care and technical support at AT&T, resolving issues efficiently and upselling products
Experience
Business Development Analyst / CX Cloud Lifecycle Program Manager & Webinar Host / SNTC Lifecycle Program Manager
Aid decision management by generating client recommendations aimed at improving marketing results/optimizing marketing spend, Participate in the generation of ideas, Defining clients' business improvement opportunities & translating those opportunities into projects, Responsible...
Customer Advisor II
Dedicated to providing top-tier customer care and technical support, Evaluated and resolved customer issues and complaints, Excelled in upselling products and services, Processed orders, forms, and applications efficiently, Maintained detailed call logs and generated reports