Leobardo - Tech Support & Customer Service with 5+ years in the telecommunications industry

Monterrey, Nuevo León, Mexicoen

Supervised quality control of materials at HQ Control de Calidad

Gained experience in sales through roles at multiple companies including Direct TV, TXU Energy, and Xfinity

Published on CazVid

Summary

Dedicated to delivering high-quality technical support and customer service with over 5 years of experience in the telecommunications sector.

Provided technical support leveraging Microsoft Packages and customer service skills

Microsoft PackagesAdvanced

Utilized Microsoft Office Suite for documentation, communication, and support tasks

Technical SupportIntermediate

Assisted clients with technical issues, ensuring proper resolution and customer satisfaction

Organizational SkillsIntermediate

Managed workflows and maintained confidentiality in support and sales roles

Analytical SkillsIntermediate

Assessed quality and technical issues to ensure standards and resolve problems

Spanish(Fluent)

Sutherland Global Sources

Direct TV

TXU Energy

Xfinity

HQ Control de Calidad

HAD TO MAKE SURE ALL MATERIALS THAT WERE BEING USED HAD GOOD QUALITY FOR USE.

Preparatoria

Completed 2011

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