This is my profileContact via CazVidLeobardo
Tech Support & Customer Service with 5+ years in the telecommunications industry
Contact
Monterrey, Nuevo León, Mexico
Available on CazVid
Competencies
Microsoft PackagesAdvanced
Utilized Microsoft Office Suite for documentation, communication, and support tasks
Technical SupportIntermediate
Assisted clients with technical issues, ensuring proper resolution and customer satisfaction
Organizational SkillsIntermediate
Managed workflows and maintained confidentiality in support and sales roles
Analytical SkillsIntermediate
Assessed quality and technical issues to ensure standards and resolve problems
Education
Preparatoria
Mensendick Elementary School and Glendale High-School
Completed 2011
Languages
SpanishFluent
EnglishConversational
Summary
Dedicated to delivering high-quality technical support and customer service with over 5 years of experience in the telecommunications sector.
Key Achievements
- Supervised quality control of materials at HQ Control de Calidad
- Gained experience in sales through roles at multiple companies including Direct TV, TXU Energy, and Xfinity
- Provided technical support leveraging Microsoft Packages and customer service skills
Experience
Tech Support and Customer Service
Sutherland Global Sources
Sales
Direct TV
Sales
TXU Energy
Sales
Xfinity
Supervision of Quality
HQ Control de Calidad
HAD TO MAKE SURE ALL MATERIALS THAT WERE BEING USED HAD GOOD QUALITY FOR USE.
Skills
Microsoft PackagesTechnical SupportOrganizational SkillsAnalytical Skills
Published on CazVid - May 17, 2026