Luis

Customer Service Voice Agent with expertise in Banking Support

Video resume

In this videos I share a part of my experince in the customer services BPO, the skills that I got and the acknowledge in some programs.

Contact

Bucaramanga, Santander Department, Colombia

Available on CazVid

Contact via CazVid

Competencies

CommunicationIntermedio

Utilized communication skills to assist customers via voice interactions in a BPO setting.

TeamworkIntermedio

Collaborated with colleagues to address customer issues and improve service quality.

Microsoft ExcelIntermedio

Used Excel to update and manage customer information data.

Microsoft WordIntermedio

Employed Word for documentation and record-keeping tasks related to customer interactions.

Education

BACHELOR

Instituto Integrado de Comercio Camilo Torres

Completed 2025

ENGLISH COURSE

Academia de Idiomas Smart

Languages

SpanishNative

English

Summary

Experienced voice agent with a focus on banking account support and issue resolution, skilled in communication and data management.

Key Achievements

Provided information about banking accounts and updated customer data effectively
Resolved diverse issues faced by users of American companies
Gained experience in customer service within a BPO environment, developing communication and problem-solving skills

Experience

voice agent

24/7 a.i

give information about banking accounts for the customers, updating information, resolving differents issues that could arise for user of their american companies

Skills

CommunicationTeamworkMicrosoft ExcelMicrosoft Word

Published on CazVid - May 17, 2026

Contact Luis