Customer service professional with 8 years of experience in BPO, legal, and energy sectors, specializing in escalation management, back office support, and client communication.
Implemented customer support strategies and managed escalations across diverse industries including legal and energy sectors.
Effectively conducted inbound and outbound calls, email correspondence, and client interactions.
Performed back office tasks such as email management and administrative support for law firms.
Participated in campaigns aimed at customer retention and sales growth, supporting energy sector initiatives.