Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Luis
Customer service specialist
Currículo em vídeo
Customer service specialist
Customer service representative, tier 2 escalations, back Office, outbound calls for a law firm in CA, working for retention and sales campaing txu energy
Contato
El Crucero, Managua Department, Nicaragua
Disponível na CazVid
Competências
Customer ServiceAdvanced
Implemented customer support strategies and managed escalations across diverse industries including legal and energy sectors.
Communication SkillsAdvanced
Effectively conducted inbound and outbound calls, email correspondence, and client interactions.
Back Office OperationsIntermediate
Performed back office tasks such as email management and administrative support for law firms.
Sales and Retention CampaignsIntermediate
Participated in campaigns aimed at customer retention and sales growth, supporting energy sector initiatives.
Resumo
Customer service professional with 8 years of experience in BPO, legal, and energy sectors, specializing in escalation management, back office support, and client communication.
Principais conquistas
- Handled tier 2 escalations and back office tasks for a law firm and energy company
- Contributed to retention and sales campaigns for TXU Energy
- Gained extensive experience in inbound and outbound calls and email communication
Habilidades
Customer ServiceCommunication SkillsBack Office OperationsSales and Retention Campaigns
Publicado na CazVid - 3 de jul. de 2025