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Luis
Customer Service Specialist with 8 years in BPO and legal domains
Video resume
Customer service specialist
Customer service representative, tier 2 escalations, back Office, outbound calls for a law firm in CA, working for retention and sales campaing txu energy
Contact
El Crucero, Managua Department, Nicaragua
Available on CazVid
Competencies
Customer ServiceAdvanced
Implemented customer support strategies and managed escalations across diverse industries including legal and energy sectors.
Communication SkillsAdvanced
Effectively conducted inbound and outbound calls, email correspondence, and client interactions.
Back Office OperationsIntermediate
Performed back office tasks such as email management and administrative support for law firms.
Sales and Retention CampaignsIntermediate
Participated in campaigns aimed at customer retention and sales growth, supporting energy sector initiatives.
Summary
Customer service professional with 8 years of experience in BPO, legal, and energy sectors, specializing in escalation management, back office support, and client communication.
Key Achievements
- Handled tier 2 escalations and back office tasks for a law firm and energy company
- Contributed to retention and sales campaigns for TXU Energy
- Gained extensive experience in inbound and outbound calls and email communication
Skills
Customer ServiceCommunication SkillsBack Office OperationsSales and Retention Campaigns
Published on CazVid - Jul 3, 2025