Manuel - Customer Service & Quality Supervisor with 7+ years in BPO

Ayutuxtepeque, San Salvador, El SalvadorRemoteen

Provided over 7 years of customer service in the BPO industry, developing extensive client interaction skills.

Gained experience as a QA supervisor, ensuring quality standards were met and maintained.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced Customer Service and QA Supervisor with 7+ years in the BPO industry, specializing in client engagement, quality standards, and team leadership.

Video Resume

Key Achievements

Progressed from Customer Service Agent to Team Leader Supervisor, demonstrating leadership and operational responsibilities.

Skills

Customer ServiceExpert

Handled customer inquiries and issues effectively in a fast-paced BPO environment.

Quality AssuranceAdvanced

Supervised quality assurance processes to ensure service quality standards were upheld.

Team LeadershipIntermediate

Led and supervised customer service teams, facilitating training and performance management.

Communication SkillsAdvanced

Communicated effectively with clients and team members to resolve issues and coordinate tasks.

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