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Manuel Obispo

Ayutuxtepeque, San Salvador, El Salvador Available for Remote Work

Customer Service & Quality Supervisor with 7+ years in BPO

  • Provided over 7 years of customer service in the BPO industry, developing extensive client interaction skills.
  • Gained experience as a QA supervisor, ensuring quality standards were met and maintained.
  • Progressed from Customer Service Agent to Team Leader Supervisor, demonstrating leadership and operational responsibilities.
Customer Service
Expert
Handled customer inquiries and issues effectively in a fast-paced BPO environment.
Quality Assurance
Advanced
Supervised quality assurance processes to ensure service quality standards were upheld.
Team Leadership
Intermediate
Led and supervised customer service teams, facilitating training and performance management.
Communication Skills
Advanced
Communicated effectively with clients and team members to resolve issues and coordinate tasks.
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Customer service representative

I can help you out with this position since I have over 7 years as CS in the BPO industry, but also I have QA experience so that Quality is my key. Reach out and let me know how I can help you.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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