Experienced manager with a robust background in customer relations, team leadership, and operational oversight across diverse sectors, including travel, airline, and tech industries.
Utilized CRM tools to manage customer interactions and improve service delivery.
Developed and conducted training programs for customer service staff to enhance team performance.
Handled client accounts across various sectors, ensuring customer satisfaction and retention.
Implemented effective workflow processes to streamline operations in customer service settings.
Pain Spine NY
City Communications
Advanced Tech Solutions
SRL Support S.A
BCD Travel Agency
BetCris
Bachelor Degree
Bachelor of Science
Translation Seminar
Intensive English Course
Diploma
Computer Courses
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Applied Microsoft Office tools extensively for documentation, communication, and data analysis.
Luxury Vacations S.A
Taca Airlines
Norome Hotel & Resort
Universidad Hispanoamericana
Baptist Medical & Dental Mission Nicaragua Fund
M.D.
Associate of Science
