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Mario
Customer Support & Team Management with 14+ years in BPO industry
Video resume
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I am excited to share a little about my professional journey so far. It comprises a solid foundation in leadership and customer support, and I have had the privilege of contributing to the success of both teams and customers in different...
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
LeadershipAdvanced
Applied leadership skills to manage teams, foster communication, and support team development.
Customer SupportAdvanced
Provided effective customer service in BPO settings, focusing on client satisfaction and issue resolution.
CommunicationAdvanced
Utilized strong communication abilities for training, mentoring, and team coordination.
Analytical ThinkingIntermediate
Applied analytical skills for problem-solving and process improvement within support operations.
Summary
Experienced BPO professional with over 14 years in customer service, technical support, and team management, with a focus on communication and leadership.
Key Achievements
- Over 14 years of experience in diverse BPO environments including sales, technical support, and customer service
- Most recent experience includes training delivery and team management
- Built team dynamics and improved communication within customer support and technical support settings
Skills
LeadershipCustomer SupportCommunicationAnalytical Thinking
Published on CazVid - Jul 2, 2025