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Martha Alvarado's avatar
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Martha Alvarado

Managua, Managua Department, Nicaragua

Customer Service & Quality Assurance Specialist with BPO experience

  • Handled customer inquiries via video calls, chat, and ad-won calls in a BPO environment
  • Gained experience in multiple communication channels including social media management
  • Demonstrated adaptability and quick learning to perform diverse tasks in customer service and quality assurance
Customer Service
Intermediate
Provided customer support through various channels such as video calls, chat, and phone calls
Sales Skills
Beginner
Applied basic sales techniques in customer interactions to assist client needs
Communication
Intermediate
Utilized effective communication skills in customer support and social media management
Time Management
Intermediate
Managed multiple tasks efficiently in a fast-paced BPO setting
Software & Social Media Management
Beginner
Acquired basic skills in handling software tools and managing social media platforms

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
November 2023 - January 2024
Lifeguard
Opticall BPO
May 30, 2024 - August 4, 2024
Counselor
Girl Scouts Nation’s Capital
View Complete Work History
🎓
Universidad San Carlos de Guatemala
Internationals Relations
Completed Currently studying
See Education & Certifications

Quality Assurance specialist position

Looking for a position in which I can keep developing my skills, including customer service, sales, communication, adaptability, time management, creativity, attention to details, software, website and social media management.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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