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Martha
Customer Service & Quality Assurance Specialist with BPO experience
Video resume
Quality Assurance specialist position
Looking for a position in which I can keep developing my skills, including customer service, sales, communication, adaptability, time management, creativity, attention to details, software, website and social media management.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support through various channels such as video calls, chat, and phone calls
Sales SkillsBeginner
Applied basic sales techniques in customer interactions to assist client needs
CommunicationIntermediate
Utilized effective communication skills in customer support and social media management
Time ManagementIntermediate
Managed multiple tasks efficiently in a fast-paced BPO setting
Software & Social Media ManagementBeginner
Acquired basic skills in handling software tools and managing social media platforms
Education
Internationals Relations
Universidad San Carlos de Guatemala
Completed Currently studying
Languages
SpanishNative
EnglishAdvanced
Summary
Motivated customer service and quality assurance professional with experience in BPO industry, skilled in communication, adaptability, and multitasking.
Key Achievements
- Handled customer inquiries via video calls, chat, and ad-won calls in a BPO environment
- Gained experience in multiple communication channels including social media management
- Demonstrated adaptability and quick learning to perform diverse tasks in customer service and quality assurance
Experience
Lifeguard
Opticall BPO
November 2023 - January 2024
Counselor
Girl Scouts Nation’s Capital
May 30, 2024 - August 4, 2024
Skills
Customer ServiceSales SkillsCommunicationTime ManagementSoftware & Social Media Management
Published on CazVid - Jul 3, 2025