Martha - Customer Service & Quality Assurance Specialist with BPO experience
Managua, Managua Department, Nicaraguaen
Handled customer inquiries via video calls, chat, and ad-won calls in a BPO environment
Gained experience in multiple communication channels including social media management
Published on CazVidVideo interview available
Summary
Motivated customer service and quality assurance professional with experience in BPO industry, skilled in communication, adaptability, and multitasking.
Video Resume
Key Achievements
- Demonstrated adaptability and quick learning to perform diverse tasks in customer service and quality assurance
Skills
Customer ServiceIntermediate
Provided customer support through various channels such as video calls, chat, and phone calls
Sales SkillsBeginner
Applied basic sales techniques in customer interactions to assist client needs
CommunicationIntermediate
Utilized effective communication skills in customer support and social media management
Time ManagementIntermediate
Managed multiple tasks efficiently in a fast-paced BPO setting
Software & Social Media ManagementBeginner
Acquired basic skills in handling software tools and managing social media platforms
Languages
Spanish(Native)English(Advanced)
Experience
Lifeguard
Opticall BPO
Counselor
Girl Scouts Nation’s Capital
Education
Universidad San Carlos de Guatemala
Internationals Relations