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Martin Kokotiuk Braaten's avatar
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Martin Kokotiuk Braaten

Apompuá, Rivas Department, Nicaragua

Customer Service Representative with 15+ years in Call Center Support

  • Assisted customers with billing, claims processing, and coverage inquiries across multiple industries.
  • Resolved customer issues efficiently via phone, chat, and email, ensuring positive customer experiences.
  • Conducted outreach to potential clients and gathered information to support real estate transactions.
Customer Service
Expert
Provided comprehensive support through phone, chat, and email channels, ensuring customer satisfaction.
Communication Skills
Advanced
Explained billing, coverage, and claims procedures clearly to diverse customer bases.
Data Entry
Intermediate
Handled data entry tasks using Microsoft Word, supporting accurate record keeping.
Research & Outreach
Intermediate
Conducted research and outreach for real estate clients, gathering pertinent property information.

Languages

English
Fluent
Spanish
Fluent
See Full Skillset on CazVid
11-2022 - 06-2023
Customer Service Representative for Metlfie Dental Account
SYKES
Assisted customer questions via Phone, Chat, or Email., Processed Claims for Different Dental Procedures., Contact Dental Offices to get Patients coverage and costs for different Procedures., Explained billing questions and any concerns Patient had regarding charges.
07-2020 - 09-2022
Customer Service Representative for MetLife Life Insurance
DXC Technology
Provide Customer Service via Phone and Chat Support., Processed Death Claims, Provided all answers to Customers questions when it came to file a claim, billing questions, or any type of account questions., Every Call ended with the Customers Feeling good and if they had questions can count on us to resolve or provide answers.
07-2016 - 07-2019
Customer Service Representative
Real Estate Agent in the US
Call Up potential Customer to gather information on their homes., Researching for the best location per the Customer needs when looking for a home., Cold calling and getting information about the Customer needs and their home information when they are selling their home.
View Complete Work History
🎓
Harvard H. Ellis Technical High School
G.E.D
Completed 05/2003
See Education & Certifications

Customer Service

Native Speaker from Connecticut living in Rivas Nicaragua. With over 15 years of Call Center Experience. Looking to profit your business with great Customer Service.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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