Maruan

IT and Customer Support Specialist with over 7 years in tech

Video resume

Resume

I have over 7 years of experience in the field

Contact

Caracas, Distrito Federal, Venezuela

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Customer SupportAdvanced

Provided support via chat and email, addressing customer inquiries effectively.

CRM ManagementIntermediate

Managed Customer Relationship Management tools to maintain customer data and support interactions.

Technical OperationsIntermediate

Handled OS management, technical tasks, and tool utilization including Slack.

Language & CommunicationAdvanced

Conducted complex conversations in English with high proficiency, supporting international clients.

Summary

Experienced IT and customer support professional with over 7 years of expertise in technical assistance, CRM management, and communication in English.

Key Achievements

Gained extensive experience in CRM management, chat, emails, and technical support.
Handled complex English conversations with CEFR level EC1 proficiency.
Managed Slack and operating systems as part of technical support duties.

Skills

Customer SupportCRM ManagementTechnical OperationsLanguage & Communication

Published on CazVid - Jul 3, 2025

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