Miguel

Customer Service Agent with multilingual skills and issue resolution expertise

Video resume

Customer Service Agent with multilingual skills and issue resolution expertise

Please record a video speaking in English about your experience.

Contact

Cali, Valle del Cauca Department, Colombia

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceIntermediate

Handled customer interactions efficiently, resolving issues and ensuring customer satisfaction.

Multilingual CommunicationIntermediate

Communicated fluently in English, Portuguese, Spanish, and French, facilitating diverse client interactions.

Case DocumentationAdvanced

Accurately documented customer cases to ensure quality tracking and follow-up actions.

Issue ResolutionIntermediate

Resolved customer issues effectively via phone, demonstrating problem-solving skills and patience.

Education

Bachelor of Foreign Languages

Santiago de Cali University

Completed 2025

Languages

EnglishC1

PortugueseC1

SpanishC2

FrenchB2

Summary

A dedicated bilingual agent experienced in assisting clients through various languages and resolving diverse issues efficiently, committed to delivering high-quality customer service.

Key Achievements

Provided bilingual customer support at Teleperformance, assisting English-speaking clients via phone.
Efficiently documented customer cases, ensuring accurate resolution tracking and follow-up.
Gained experience in handling diverse customer issues, demonstrating adaptability across languages and scenarios.

Experience

Bilingual Agent (C1)

Teleperformance

June (2021) - December (2021)

Assisted customers in English via phone., Resolved issues efficiently., Documented cases accurately.

Skills

Customer ServiceMultilingual CommunicationCase DocumentationIssue Resolution

Published on CazVid - May 17, 2026

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