Experienced in providing bilingual (English/Spanish) support in healthcare, telecom, and retail sectors, with expertise in scheduling, client communication, and administrative support.
Handled customer interactions via phone and chat, ensuring client needs were met efficiently.
Fluent in English and Spanish, translating calls and assisting bilingual clients.
Scheduled medical and service appointments working with clients' websites and records.
Supported client websites, handled sensitive information, and provided post-sales follow-up.
CALL 24
Answer calls for different clients with different type of services., Translate calls from English to Spanish., Schedule medical and service appointments., Working from the Clients website in order to assist the customer.
ALTA SALUD STAFFING
Answer calls for different clients with different type of services., Translate calls from English to Spanish., Schedule medical and service appointments.
EXPLORA COMMUNICATIONS
Answer calls for different clients with different type of services., Translate calls from English to Spanish., Schedule medical and service appointments., Working from the client’s website in order to assist the customer., Overnight shift.
OCLINICALS
Scheduling medical appointments., Translate calls from English to Spanish., Cold calling service., Access to medical records, demographics and insurance information.
BA
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Utilized tools like Zendesk, Avaya, Startel, Google Apps, and Office suite for various tasks.
ATENTO MEXICO
Taking orders via phone., Translate calls from English to Spanish., Assisting customer via phone and chat., Sensitive information handling.
YASC
Answer calls for different clients with different type of services., Translate calls from English to Spanish., Schedule medical and service appointments., Working from the client’s website in order to assist the customer., Overnight shift.
HARLEY DAVIDSON
Branding, Web design, PR and event hosting, Sales, Customer service.
E. ARMIDA INGENIEROS ASOCIADOS
Junior Project Management., Drawing assistant., Accounting and administrative assistant., Post-sales follow up and customer service.
