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Monica
Bilingual Answering Service Agent
Contato
Competências
Handled customer interactions via phone and chat, ensuring client needs were met efficiently.
Fluent in English and Spanish, translating calls and assisting bilingual clients.
Scheduled medical and service appointments working with clients' websites and records.
Supported client websites, handled sensitive information, and provided post-sales follow-up.
Utilized tools like Zendesk, Avaya, Startel, Google Apps, and Office suite for various tasks.
Formação acadêmica
Idiomas
Resumo
Experienced in providing bilingual (English/Spanish) support in healthcare, telecom, and retail sectors, with expertise in scheduling, client communication, and administrative support.
Principais conquistas
- Provided bilingual support translating calls from English to Spanish across multiple roles.
- Scheduled and assisted with medical and service appointments for diverse clients.
- Engaged in role progression from answering service to appointment scheduling and customer support.
Experiência
Bilingual Answering Service Agent
Answer calls for different clients with different type of services., Translate calls from English to Spanish., Schedule medical and service appointments., Working from the Clients website in order to assist the customer.
Bilingual Answering Service Agent
Answer calls for different clients with different type of services., Translate calls from English to Spanish., Schedule medical and service appointments.
Bilingual Answering Service Agent
Answer calls for different clients with different type of services., Translate calls from English to Spanish., Schedule medical and service appointments., Working from the client’s website in order to assist the customer., Overnight shift.
Bilingual Appointment Scheduler
Scheduling medical appointments., Translate calls from English to Spanish., Cold calling service., Access to medical records, demographics and insurance information.
Bilingual Order entry and Customer Service
Taking orders via phone., Translate calls from English to Spanish., Assisting customer via phone and chat., Sensitive information handling.
Bilingual Answering Service Agent
Answer calls for different clients with different type of services., Translate calls from English to Spanish., Schedule medical and service appointments., Working from the client’s website in order to assist the customer., Overnight shift.
Branding and PR
Branding, Web design, PR and event hosting, Sales, Customer service.
Architect
Junior Project Management., Drawing assistant., Accounting and administrative assistant., Post-sales follow up and customer service.