Experienced customer service and interpreter professional with a track record in logistics, healthcare, and sales, skilled in communication, quality assurance, and client management.
Provided support and communication in tracking, international departments, and client interactions at logistics companies.
Ensured service quality and compliance after transitioning into QA roles at FedEx.
Acted as a communication bridge in healthcare and customer service settings, including emergency '911 calls'.
Managed reservations and appointments for self-storage facilities, coordinating client schedules.
United Parcel Services
Was a part of the tracking, chats and international departments.
FEDEX
Was a part of the tracking and international departments., Transitioned to a Quality Assurance position a year after.
Allied Global
Storable
In charge of creating reservations and setting up appointments for over 1000 self storage facilities.
Interpretia
Served as a vital link between healthcare providers and patients with limited proficiency in the languages spoken by the provider, ensuring accurate communication and understanding., Interpreter for '911 calls'.
Highschool Diploma
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Proficient in MS Office suite, Tableau, and other tools utilized for reporting, data analysis, and communication.
ICC
Served as a vital link between providers and customers with limited proficiency in the languages spoken by the provider, ensuring accurate communication and understanding.
