Multilingual Interpreter and Customer Service Professional | CazVid

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Nicole Valerio Quirós's avatar
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Nicole Valerio Quirós

San José, San José, Costa Rica

Video Interpreter with diverse language and domain expertise

  • Led a team to improve account management and work environment at Convergys.
  • Supported achievement of goals and encouraged team performance at Paypal.
  • Interpreted across multiple domains including medical, legal, insurance, and finance in various roles.
English-Spanish Interpretation
Expert
Provided interpretation services in medical, legal, insurance, technical, and financial settings.
Customer Service
Advanced
Handled customer inquiries, managed team operations, and optimized client interactions.
Risk Management & Collections
Intermediate
Analyzed client eligibility for loans and credit, and managed risk assessment for financial institutions.
Team Leadership
Intermediate
Led teams to enhance account and work environment efficiency and effectiveness.
Technical Support
Intermediate
Provided technical assistance in multiple domains including interpreted in technical contexts.

Languages

English
C2
Spanish
See Full Skillset on CazVid
February 2023 - October 2023
Video Interpreter Level 3
Cyracom
Interpreting in different areas including medical, legal, insurance, and finance.
Junie 2010 - 2012
Customer Service
Convergys
Creator and leader of the team to improve the account and work environment.
March 2014 - August 2015
Customer Service
Convergys
Financial Analyst and Assistant Supervisor
Paypal
Helped achieve goals and encouraged workers to accomplish what was required from them in the shortest period of time possible.
May 2013 - December 2013
Credit Card Specialist
Bank of America
Specialist in Risk Management, Collections and Analyzing clients to see if they qualified for loans or credit cards.
June 2007 - December 2008
Level 1 English / Spanish Interpreter
Language Line
Interpreting for financial, legal, medical, technical, insurance, and various additional matters regarding daily living.
September 2009 - May 2010
Level 2 English / Spanish Interpreter
Language Line
Interpreting for financial, legal, medical, technical, insurance, and various additional matters regarding daily living.
May 2006 - 2007
Collections and Customer Service agent
Sykes
View Complete Work History
🎓
FCC/ACAN
Veterinary Assistant
🎓
College UAM
Bachelor in Physical Therapy
🎓
Buenas Nuevas High-school, Ecuador
High-school
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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