Experienced hospitality professional skilled in front desk operations, guest relations, and administrative support. Proven ability to manage multiple tasks efficiently in diverse environments.
Utilized Word, Excel, and other MS Office tools for reports, documentation, and communication.
Engaged with guests and clients, addressing inquiries, handling complaints, and ensuring satisfaction.
Performed filing, report management, and data organization to support hotel and resort operations.
Handled incoming calls, provided clear information, and facilitated guest and staff communication.
Blue Marlin Hotel
Processing cash-ups during the night shifts., Filing the accounts department dockets., Answering and directing incoming calls., Handling monthly reports for the Reserve Manager., Cashier at the reserve’s curio shop., Making bookings and accommodation arrangements for guests.
Ezemvelo Oribi Gorge Nature Reserve
Higher Cert. Office Administration
Diploma in Tourism Management