Oscar - Customer Service Specialist with 5+ years in BPO industry

Riohacha, La Guajira Department, ColombiaRemoteen

Gained extensive experience working with major clients such as AETNA, SPRINT, and CAPITAL ONE.

Supported multi-channel customer service campaigns, including post-paid plans and customer protection.

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated customer service representative with over 5 years of experience supporting clients like AETNA, Sprint, and Capital One within the BPO sector.

Video Resume

Key Achievements

Contributed to customer satisfaction in fast-paced BPO settings with reputable companies like Teleperformance, Sitel, and Concentrix.

Skills

Customer ServiceAdvanced

Provided customer support and resolution in various BPO campaigns, ensuring client satisfaction.

Communication SkillsAdvanced

Effectively communicated with customers and handled inquiries in high-volume call environments.

MultitaskingIntermediate

Managed multiple campaigns and customer issues simultaneously in fast-paced settings.

Problem SolvingIntermediate

Resolved customer issues by listening carefully and providing appropriate solutions.

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