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Oscar
Customer Service Specialist with 5+ years in BPO industry
Video resume
Lawer
Most of my experiece is in BPO industry with companies such as Teleperformance, Sitel, and Comcemtrix as a customer service representative in campaings like AETNA, SPRINT POST PAID, SEARS REPAIR CUSTOMER CARE and CAPITAL ONE CUSTOMER PROTECTION.
Contact
Riohacha, La Guajira Department, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and resolution in various BPO campaigns, ensuring client satisfaction.
Communication SkillsAdvanced
Effectively communicated with customers and handled inquiries in high-volume call environments.
MultitaskingIntermediate
Managed multiple campaigns and customer issues simultaneously in fast-paced settings.
Problem SolvingIntermediate
Resolved customer issues by listening carefully and providing appropriate solutions.
Summary
Dedicated customer service representative with over 5 years of experience supporting clients like AETNA, Sprint, and Capital One within the BPO sector.
Key Achievements
- Gained extensive experience working with major clients such as AETNA, SPRINT, and CAPITAL ONE.
- Supported multi-channel customer service campaigns, including post-paid plans and customer protection.
- Contributed to customer satisfaction in fast-paced BPO settings with reputable companies like Teleperformance, Sitel, and Concentrix.
Skills
Customer ServiceCommunication SkillsMultitaskingProblem Solving
Published on CazVid - Jul 3, 2025