Experienced in customer support, logistics, HVAC and refrigeration projects, with strong skills in planning, coordination, and technical maintenance. Adept at managing multiple requests and optimizing operational efficiency in diverse industries.
Handled customer inquiries and scheduling in bilingual call centers, ensuring high service quality.
Developed project plans, schedules, and coordinated teams for HVAC and refrigeration projects.
Performed maintenance, diagnosis, and installation of HVAC and refrigeration systems.
Managed pickup requests, optimized routes, and coordinated deliveries to improve efficiency.
Contact Point 360 – Bilingual Call Center
Scheduled customer appointments for equipment inspections and warranty services., Confirmed, rescheduled, or canceled customer appointments., Executed cross-selling of products and services., Managed CRM systems and office productivity tools.
Estarter – Logistics & Transportation Company
Received and coordinated user pickup requests., Managed reservations and structured routes optimizing for shortest distance and time.
Refricalderas del Llano – Refrigeration Company
Planned projects, developed execution schedules, and determined required resources., Oversaw quality control and safety supervision., Led commissioning processes and performance testing.
Mi Tierra Restaurant – United States
Recorded and processed weekly sales data., Generated purchase orders for supplies with vendors., Updated inventory according to sales and completed orders., Prepared monthly performance reports.
Environmental Engineer
Civil Auxiliar Certification
Technician in HVAC
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Processed sales data, generated reports, and managed inventories across multiple roles.
Air Conditioning Company – United States
Performed preventive and corrective maintenance on packaged and central AC units., Interpreted electrical diagrams of packaged and central AC systems., Installed packaged and central air conditioning units.
Refricalderas del Llano – Refrigeration Company
Organized schedules and coordinated operational staff., Supervised work to ensure compliance with quality standards., Requested and managed materials required for projects., Prepared and presented financial proposals.
Refricalderas del Llano – Refrigeration Company
Diagnosed failures in industrial and domestic refrigeration systems., Inspected and repaired electrical and control systems., Performed preventive and corrective maintenance on industrial and domestic refrigeration systems.
