Oscar Dav I D Garcia Puentes

Manage multi-channel interactions to ensure an optimal customer experience with the services provided by the FinTech company., Collaborate with and support fellow representatives via chat, ensuring accurate and effective resolutions are delivered to end customers.

Deliver exceptional customer service via phone while providing support to colleagues on their calls., Ensure the use of effective sales techniques to achieve team goals and drive performance.

Specialize in cross-selling insurance products while delivering billing assistance for existing services via phone., Accurately document and report each interaction, ensuring compliance with company standards and KPI targets.

Drive sales initiatives to meet and exceed client expectations while effectively overseeing and supporting teams of 15-20 individuals., Manage payroll reporting and utilize Google Calendar to schedule and facilitate meetings, ensuring timely attention to team needs., Provide coaching and professional development to team members, fostering a culture of integrity and high performance.

Offer billing support by gathering relevant information to identify opportunities for cross-selling additional products, ensuring customers receive optimal service and personalized recommendations tailored to their needs.

Provide comprehensive assistance to travelers by managing reservation modifications, cancellations, and addressing any related issues., Accurately diagnose and resolve concerns in a timely and professional manner, ensuring a seamless and positive customer experience.

Deliver outstanding customer service to consistently meet and exceed key performance indicators (KPIs)., Efficiently track deliveries and appointments through proactive communication via phone and email., Ensure existing customers are informed of and encouraged to enhance their services by adding new features, driving customer satisfaction and retention.