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Pablo Gutiérrez González

Medellín, Antioquia, Colombia

Remote Technical Support Agent with 3 years of customer service expertise

  • Provided remote assistance resolving software, hardware, and connectivity issues.
  • Managed support cases efficiently using ticketing systems for tracking and escalation.
  • Demonstrated adaptability and empathy in handling diverse customer needs across various service roles.
Technical Support
Advanced
Resolved technical issues related to software and hardware for end-users.
Customer Service
Advanced
Focused on customer satisfaction through clear communication and problem-solving.
Problem Diagnosis
Intermediate
Quickly diagnosed technical problems to provide effective solutions.
Ticketing Systems
Intermediate
Managed and tracked support cases efficiently using ticketing platforms.
Communication Skills
Advanced
Explained technical concepts clearly to non-technical users.
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Remote Technical Support Agent

As a Technical Support Agent, I provide remote assistance to users, resolving software, hardware, and connectivity issues. I'm skilled at quickly diagnosing and solving problems, explaining technical concepts clearly to non-technical users. I efficiently manage cases using ticketing systems for tracking and escalation. My focus on customer satisfaction and technical expertise makes me a reliable and effective support agent.

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