Pablo - Welcome to CazVid!

Guatemala City,Guatemala,Guatemalaen

Contact via CazVid

Published on CazVid

Summary

View Pablo's professional profile on CazVid.

Skills

Business EnglishIntermediate

Demonstrated experience with Business English.

SpanishIntermediate

Demonstrated experience with Spanish.

EnglishIntermediate

Demonstrated experience with English.

JapaneseIntermediate

Demonstrated experience with Japanese.

Languages

en(Native)

Experience

Client Support & Retention Associate

Intouch CX

05/2024 - 01/2025

Resolved 50+ cases daily for a cruise line with 95% satisfaction., Handled rebookings, compensation, and escalations through calls and chats., Upsold cruise packages and provided customer quotes.

Client Experience Associate – Travel

Conduent

02/2025 - 08/2025

Delivered financial support for banking clients., Handled sensitive data and account verifications., Selected by management to support team leads with real-time queue monitoring, case reviews, agent support, quality feedback, and escalation handling.

Support Associate and Supervisor role (Leadership Track)

Banco Industrial

02/2020 - 06/2023

Supported customers of a power & light provider with service coordination., Resolved complex service and billing issues through clear communication and problem analysis.