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Raquel
Dispatcher with 3+ years of logistics and customer service experience
Video resume
Dispatcher
Handle fulfillment issues with orders, assign delivery drivers, provide updated delivery information, re-scedule delivery time when there is s delay with the order.
Contact
Santa Ana, Santa Ana, El Salvador
Open to remote
Available on CazVid
Competencies
Logistics CoordinationIntermediate
Organized delivery schedules and handled fulfillment issues to ensure timely deliveries.
Customer ServiceAdvanced
Managed inbound calls, emails, and chat interactions to address customer needs and concerns.
Communication SkillsAdvanced
Communicated with customers and delivery drivers effectively to coordinate deliveries and resolve issues.
Problem SolvingIntermediate
Rescheduled deliveries and handled compensations to mitigate service delays and customer dissatisfaction.
Multichannel SupportIntermediate
Provided support via calls, emails, and chat across different customer service platforms.
Summary
Experienced dispatcher and customer service agent with a strong background in coordinating deliveries, handling fulfillment issues, and supporting customers across multiple channels.
Key Achievements
- Handled fulfillment issues, rescheduled deliveries, and coordinated with customers and drivers
- Managed inbound calls, chat, and email communications across multiple roles
- Provided customer compensation and maintained customer satisfaction priorities
Skills
Logistics CoordinationCustomer ServiceCommunication SkillsProblem SolvingMultichannel Support
Published on CazVid - Jul 3, 2025