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Ronald
Technical Support Specialist with 3+ years in Customer Service & IT
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Competencies
Applied technical troubleshooting and support skills across various environments.
Delivered customer-centric solutions ensuring satisfaction and problem resolution.
Managed email/SMS campaigns, social media, and website content for enterprise clients.
Provided sales solutions and debt consolidation advice to clients, focusing on best-fit options.
Fluent in English, Spanish, and French, facilitating effective communication in diverse settings.
Education
Languages
Summary
Experienced technical support and customer service professional with a background in IT, sales, and digital marketing, leveraging multilingual skills and a comprehensive understanding of enterprise tools.
Key Achievements
- Provided specialized technical support to multiple departments, optimizing equipment operation.
- Resolved connectivity issues and handled fault reporting for Boost Mobile customers in the USA.
- Managed profiles of older adults and caregivers, coordinating schedules and appointments.
Experience
Tech Support Internship
Provide specialized technical support for the advertising and human resources departments of the National Lottery, optimizing the operation of the equipment.
Customer Service & Tech Support
Customer Service and Technical Support Agent, Boost Mobile (USA), Resolution of connectivity problems and reporting of faults, Provision of information about services and plans, guaranteeing customer satisfaction
Customer Service & Sales
Customer Service and Sales Agent at Dish Network, Complaint resolution, assistance and sales of products for satellite television and internet.
Back Office
Senior Services Coordinator, Managed profiles of older adults and their caregivers, Coordinated appointments, schedules, location changes and caregiver assignment.
Sales Agent
Provide sales services through viable consolidation solutions., As a debt specialist, my job was to ensure that the client can obtain the best option to consolidate their debts and get out of them in a more efficient way, whether through a consolidation loan or through debt relief programs.
Thryv Success Specialist
Comprehensive enterprise software management Case management:, Customer management, digital marketing campaigns (email/SMS), website administration, social media management and content management, Coordination of appointments for web design and software training