Roxana - Technical Support & Customer Service Specialist with diverse support skills

San Salvador, San Salvador Department, El Salvadoren

Provided Tier 1 technical support for a major wireless company, resolving customer issues efficiently.

Facilitated communication as an English translator for a children's scholarship program.

Published on CazVid

Summary

Experienced in technical support, customer service, and translation, with a focus on telecommunications and nonprofit sectors.

Worked in customer care directly with Salesforce applications, supporting client needs.

SalesforceIntermediate

Utilized Salesforce in customer care operations, supporting client service management.

GDSBeginner

Applied GDS skills in technical support and support application contexts.

Technical SupportIntermediate

Provided Tier 1 technical assistance to resolve customer issues efficiently.

TranslationIntermediate

Performed translation services for children’s scholarship programs, facilitating cross-lingual communication.

Spanish(Native)English

TRACFONE Wireless Company

Providing support as a Tier 1 agent for this mobile company.

LACC (Latin American Child Care)

Worked as a translator for the children’s scholarship program.

Modern languages degree

2003

Technical Bilingual Secretary

1997

General bachelor’s degree

1992

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