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Roxana
Technical Support & Customer Service Specialist with diverse support skills
Contato
San Salvador, San Salvador Department, El Salvador
Disponível na CazVid
Competências
SalesforceIntermediate
Utilized Salesforce in customer care operations, supporting client service management.
GDSBeginner
Applied GDS skills in technical support and support application contexts.
Technical SupportIntermediate
Provided Tier 1 technical assistance to resolve customer issues efficiently.
TranslationIntermediate
Performed translation services for children’s scholarship programs, facilitating cross-lingual communication.
Formação acadêmica
Modern languages degree
Universidad de El Salvador
2003
Technical Bilingual Secretary
Centro Cultural Salvadoreno
1997
General bachelor’s degree
Colegio La Divina Providencia
1992
Idiomas
SpanishNative
EnglishFluent
FrenchIntermediate
Resumo
Experienced in technical support, customer service, and translation, with a focus on telecommunications and nonprofit sectors.
Principais conquistas
- Provided Tier 1 technical support for a major wireless company, resolving customer issues efficiently.
- Facilitated communication as an English translator for a children's scholarship program.
- Worked in customer care directly with Salesforce applications, supporting client needs.
Experiência
Tier 1 Technical Support and Credit Card Representative
TRACFONE Wireless Company
Providing support as a Tier 1 agent for this mobile company.
English Translator
LACC (Latin American Child Care)
Worked as a translator for the children’s scholarship program.
Habilidades
SalesforceGDSTechnical SupportTranslation
Publicado na CazVid - 17 de mai. de 2026