Roxana

Technical Support & Customer Service Specialist with diverse support skills

Contact

San Salvador, San Salvador Department, El Salvador

Available on CazVid

SalesforceIntermediate

Utilized Salesforce in customer care operations, supporting client service management.

GDSBeginner

Applied GDS skills in technical support and support application contexts.

Technical SupportIntermediate

Provided Tier 1 technical assistance to resolve customer issues efficiently.

TranslationIntermediate

Performed translation services for children’s scholarship programs, facilitating cross-lingual communication.

Modern languages degree

Universidad de El Salvador

2003

Technical Bilingual Secretary

Centro Cultural Salvadoreno

1997

General bachelor’s degree

Colegio La Divina Providencia

1992

SpanishNative

EnglishFluent

FrenchIntermediate

Experienced in technical support, customer service, and translation, with a focus on telecommunications and nonprofit sectors.

Provided Tier 1 technical support for a major wireless company, resolving customer issues efficiently.
Facilitated communication as an English translator for a children's scholarship program.
Worked in customer care directly with Salesforce applications, supporting client needs.

TRACFONE Wireless Company

Providing support as a Tier 1 agent for this mobile company.

LACC (Latin American Child Care)

Worked as a translator for the children’s scholarship program.

SalesforceGDSTechnical SupportTranslation

Published on CazVid - May 17, 2026