Ruth - Customer Service Specialist with diverse support experience in tech and telecom

Provided technical and general customer support across telecommunications and technology sectors.

Updated and managed customer cases and service tickets using CRM systems to ensure timely resolution.

Communicated effectively with customers via chat, calls, and email to address concerns and provide solutions.

Managed technician itineraries and oversaw service delivery processes within the organization.

Helped clients in the United States with their Internet, cable, and telephone service issues via Chat., Helped customers with their debit card inquiries by calls.

Provide support to customer issues such as defective systems replacements or returns via e-mail.

Update CRM cases, keep the customer informed about their tickets, and create technician's itinerary., Responsible for overseeing and managing the end-to-end service delivery and operations within the organization.