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Santiago
Quality Analyst with 5+ years in BPO and Quality Assurance
Video resume
Quality Analyst with 5+ years in BPO and Quality Assurance
Please record a video speaking in English about your experience.
Contact
Moniquirá, Boyacá, Colombia
Open to remote
Available on CazVid
Competencies
Data analysisAvanzado
Applied data analysis techniques to monitor quality metrics and identify improvement opportunities.
Quality improvementAvanzado
Implemented quality assurance processes to enhance service standards within BPO operations.
Communication skillsAvanzado
Utilized strong communication skills to coordinate with teams and stakeholders effectively.
Technology proficiencyIntermedio
Experienced with dispatch software and similar tools to optimize communication and operational efficiency.
Education
Licentiate in Foreign Languages with emphasis in English
UNAD (National Open and Distance University)
Completed PRESENT
Languages
SpanishNative
EnglishAdvanced
Summary
Experienced Quality Analyst with over five years in BPO, specializing in data analysis, quality improvement, and effective communication. Skilled in utilizing technology to enhance delivery processes.
Key Achievements
- Over five years of experience in BPO industry, currently working as a QA analyst
- Proficient in data analysis and quality improvement to enhance operational efficiency
- Demonstrated communication skills and technological proficiency in a professional context
Experience
Bilingual Quality Analyst (QA)
Teleperformance
SEPTEMBER - 2021 - PRESENT
Skills
Data analysisQuality improvementCommunication skillsTechnology proficiency
Published on CazVid - May 17, 2026