Dedicated customer service representative with experience in telecom and IT industries, skilled in communication and problem resolution.
Utilized effective communication techniques to resolve customer issues and provide information.
Collaborated with team members to ensure customer satisfaction and process efficiency.
Managed multiple customer requests and maintained organized records across roles.
Handled sensitive customer data and ensured follow-up on issues to maintain service standards.
Capgemini Guatemala S.A.
Conduent Guatemala
Telus International
Degree in computer science
Bachelor's degree in business administration
Intercultural School Prisma
Discover other professionals with similar experience
Diagnosed and addressed customer problems effectively within support roles.
