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Customer Service professional with 5+ years in healthcare and hospitality
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Competencies
Applied leadership skills to coordinate service activities and support team collaboration.
Utilized empathy during patient and customer interactions to ensure understanding and satisfaction.
Delivered clear and professional communication across healthcare, hospitality, and financial sectors.
Maintained composure and efficiency during high-pressure customer service situations.
Proactively addressed customer needs and issues before escalation.
Education
Languages
Summary
Dedicated customer support specialist with diverse experience in healthcare, hospitality, and financial services, focusing on communication, empathy, and proactive problem-solving.
Key Achievements
- Managed patient communication and provider support in healthcare services at Concentrix
- Handled diverse customer service tasks, including customer and supplier support at Teleperformance for Vrbo
- Conducted collections and negotiation processes, demonstrating active engagement in financial services at Valor Global
Experience
CUSTOMER SERVICE
Medical customer service, Patient communication, Provider support, Healthcare services
VRBO CUSTOMER SERVICE
Customer Service, Supplier Support, Property Management, Vrbo Experience
COLLECTIONS, CUSTOMER SERVICE
Collections representative, Customer service, Negotiation