Experienced call center professional with over 15 years in customer service, sales, and retention roles, specializing in banking and credit services.
Managed customer inquiries and provided support for products and services.
Performed sales activities related to product promotion and customer engagement.
Engaged in activities aimed at retaining customers and reducing churn.
Effectively communicated with customers in a call center environment.
Possesses extensive knowledge of call center operations related to banking and credit services.