Susana - Data Analyst with 5 years of expertise in financial services

Guatemala City, Guatemala, Guatemalaen

Developed and maintained comprehensive dashboards for real-time financial reporting.

Led data cleaning and preprocessing initiatives reducing errors by 15%.

Published on CazVid

Summary

Experienced data analyst with a strong background in financial services, skilled in data interpretation, visualization, and database management.

Key Achievements

Collaborated with cross-functional teams to enhance data collection processes.

Skills

Data AnalysisAvanzado

Performed data analysis and reporting to support decision-making processes.

SQLAvanzado

Written complex queries for data extraction and manipulation from relational databases.

Data VisualizationIntermedio

Created dashboards and visual reports using Power BI and Tableau tools.

ExcelExperto

Utilized advanced Excel functions for data analysis and report automation.

Experience

SMB Project Manager

GoTo by LogMeIn

Jun 2018 - Aug 2025

Provide technical assistance and respond to client inquiries, as well as help troubleshoot issues with their phone systems, VoIP phones, and network, including any requested changes.

Technical Support Tier 1

GoTo by LogMeIn

Jun 2017 - Jun 2018

Assisted hotel guests with internet connectivity issues, troubleshooting devices such as tablets, mobile phones, laptops, and game consoles, performing checks and reboots of network equipment and processing RMAs.

Tech Dispatch Coordinator

Guest-Tek Interactive

Oct 2013 - Jun 2017

In charge of dispatching technicians, evaluating emergencies to identify and assign the most suitable technician for on-site internet service restoration or equipment replacement. Also responsible for managing RMAs and collecting data for invoicing completed visits.