Experienced technical support professional with strong communication skills and proficiency in incident management, ticketing, and office software. Adept at providing humane customer assistance and handling challenging situations.
Managed and reported technical incidents to ensure timely resolution.
Provided humane assistance and scheduled appointments, demonstrating effective communication skills.
Utilized operating platforms and support tools for ticket creation and follow-up.
Applied advanced skills in Microsoft Office and LibreOffice for documentation and reporting.
Claro Argentina (Allus Konecta)
First and second-line technical support
Diploma
MSc
Electromechanical Technician
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