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Valentina
Technical Support Specialist with customer service expertise
Currículo em vídeo
Contato
Competências
Managed and reported technical incidents to ensure timely resolution.
Provided humane assistance and scheduled appointments, demonstrating effective communication skills.
Utilized operating platforms and support tools for ticket creation and follow-up.
Applied advanced skills in Microsoft Office and LibreOffice for documentation and reporting.
Possesses foundational knowledge in machine learning and neural networks.
Formação acadêmica
Idiomas
Resumo
Experienced technical support professional with strong communication skills and proficiency in incident management, ticketing, and office software. Adept at providing humane customer assistance and handling challenging situations.
Principais conquistas
- Provided first and second-line technical support at Claro Argentina
- Managed and reported technical incidents, improving issue tracking
- Developed proficiency in Microsoft Office, LibreOffice, and technical platforms
Experiência
Technical Support Specialist
First and second-line technical support