Valentina

Technical Support Specialist with customer service expertise

Video resume

My presentation

Brief introduction to my experiences

Contact

Córdoba, Cordoba, Argentina

Available on CazVid

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Competencies

Technical Incident ManagementAvanzado

Managed and reported technical incidents to ensure timely resolution.

Customer Support & CommunicationAvanzado

Provided humane assistance and scheduled appointments, demonstrating effective communication skills.

Support Tools & PlatformsIntermedio

Utilized operating platforms and support tools for ticket creation and follow-up.

Office Software ProficiencyAvanzado

Applied advanced skills in Microsoft Office and LibreOffice for documentation and reporting.

Knowledge of Machine Learning & Neural NetworksPrincipiante

Possesses foundational knowledge in machine learning and neural networks.

Education

Diploma

FaMAF, National University of Córdoba (UNC)

2024

MSc

FaMAF, National University of Córdoba (UNC)

Completed Ongoing

Electromechanical Technician

EIN°5, Río Turbio, Santa Cruz, Argentina

Completed 2017

Languages

EnglishC1

Summary

Experienced technical support professional with strong communication skills and proficiency in incident management, ticketing, and office software. Adept at providing humane customer assistance and handling challenging situations.

Key Achievements

Provided first and second-line technical support at Claro Argentina
Managed and reported technical incidents, improving issue tracking
Developed proficiency in Microsoft Office, LibreOffice, and technical platforms

Experience

Technical Support Specialist

Claro Argentina (Allus Konecta)

November 2024 - Present

First and second-line technical support

Skills

Technical Incident ManagementCustomer Support & CommunicationSupport Tools & PlatformsOffice Software ProficiencyKnowledge of Machine Learning & Neural Networks

Published on CazVid - May 17, 2026

Contact Valentina