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Wagner
IT Support Specialist with 10+ years in customer service and process management
Video resume
Remote Tech Support Agents
I have over 10 years of experience in this field as an agent, process controller and team manager. I am familiar with Active Directory, MS Office Portal, Exchange and Azure. I am self motivated and always looking for improvement. I understand that customer satisfaction is important and resolving issues as a first call resolution is the goal.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Provided technical support to customers, prioritizing first call resolution and satisfaction.
Process ControlIntermediate
Managed support processes to ensure quality and efficiency in service delivery.
Team ManagementIntermediate
Supervised and motivated support teams to improve performance and customer outcomes.
Technical SkillsAdvanced
Proficient in Active Directory, MS Office Portal, Exchange, and Azure for troubleshooting and support.
Summary
Experienced IT support agent with over 10 years of expertise in customer service, process management, and team leadership. Skilled in key Microsoft technologies and committed to customer satisfaction and first call resolution.
Key Achievements
- Over a decade of experience in IT support, progressing from agent to team manager
- Familiar with key technologies including Active Directory, MS Office Portal, Exchange, and Azure
- Focused on achieving first call resolution and customer satisfaction
Skills
Customer SupportProcess ControlTeam ManagementTechnical Skills
Published on CazVid - Jul 3, 2025