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Aaron
Customer Service Specialist with 7 years in Telemarketing and Client Support
Video resume
Dispatch
Customer service experience. I have done inbound/Outbound calls. I can handle escalations, retention, win back calls and Cold calls telemarketing.
Contact
Heróica Puebla de Zaragoza, Puebla, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided inbound and outbound support, managing escalations and customer retention.
TelemarketingAdvanced
Conducted cold calls and promotional campaigns to generate leads and service appointments.
Communication SkillsExpert
Effective in handling diverse customer queries and coordinating with service providers.
Project CoordinationIntermediate
Assisted customers in connecting with professionals for electrical, plumbing, and cleaning services.
Summary
Experienced customer service specialist with a strong background in inbound/outbound calls, escalation management, and telemarketing campaigns.
Key Achievements
- Handled a variety of customer interactions including inbound/outbound calls, escalations, and retention efforts over seven years.
- Conducted telemarketing campaigns, including cold calling for service promotions such as free roof inspections.
- Assisted customers in finding professional services, demonstrating coordination and communication skills.
Skills
Customer ServiceTelemarketingCommunication SkillsProject Coordination
Published on CazVid - Jul 3, 2025