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Senior Training Supervisor at Concentrix BPO
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Competencies
Extensive experience leading training teams, designing programs, and enhancing employee performance.
Proficient in teaching English at various levels, preparing students for Cambridge exams, and curriculum development.
Skilled in print and digital media, with a strong portfolio including newspapers, magazines, and marketing materials.
Proven ability to manage and motivate multidisciplinary teams to achieve organizational goals.
Education
Languages
Summary
Dynamic professional with over 15 years in education, training, and graphic design. Proven track record of leading teams, enhancing skills, and delivering impactful training solutions.
Key Achievements
- Led a team of 6 trainers and 5 sidekicks to enhance skill development and improve KPIs for major clients like AliExpress and H&M.
- Developed targeted action plans resulting in measurable improvements in quality, CSAT, and AHT metrics.
- Designed and implemented training programs that increased team performance and client satisfaction.
Experience
Senior Training Supervisor
Managed 6 trainers and 5 sidekicks for AliExpress, Comun, Stori, and H&M., Led skill development, monitored KPIs (quality, CSAT, AHT), and developed action plans for improvement., Worked directly with clients from China, the US, Germany, and Mexico, presenting results weekly, monthly, quarterly, and annually., Prepared AI videos with avatar & AI sandbox.
Teacher
Taught Primary and Secondary students, preparing them for Cambridge Exams (KET, PET & Starters) at A1, A2 & B1 levels., Managed 16 groups across CEUM and Montreal.
Teacher
Taught English Language degree students in Semantics, Translation, Interpretation, Morphology, and English Culture., Provided thesis revision and feedback in their final semester., Taught A1, A2 & B1 English to adult students in Education, Gastronomy, and Tourism programs.
Primary School Teacher
Prepared students for KET (A2 level).
Teacher
Taught adult students, preparing them for Cambridge Exams (KET, PET & FCE) at A1, A2, B1 & B2 levels.
High School English Teacher
Instructed A2 & B1 levels.
Teacher
Taught Junior High and Primary students, preparing them for KET, PET & FCE at A2, B1 & B2 levels.
Primary School Teacher
Instructed A1 level students.
Graphic Designer
Designed the 'El Juglar' newspaper, a monthly print publication., Co-designed the 'Compro y Vendo' magazine., Assisted in pre-press production.
Graphic Designer
Collaborated with graphic designers on various projects, including business cards, brochures, and the magazine Acapulco Intensamente.